Return & Refund Policy

At Oreve, we want you to love your experience with us. Below is our full Return & Refund Policy outlining how we handle guarantees, returns, and issues during shipping.

30-Day Satisfaction Guarantee

If you're not satisfied with your Oreve product, contact us within 30 days of delivery for a full refund to your original payment method. Email contact@oreve.co with your order number to start a return. We'll send return instructions; return shipping is the customer's responsibility unless the item arrived damaged or defective. Once we receive the item, your refund is issued within 5–7 business days.

Items Lost in Transit

By placing an order, you agree to our posted shipping timeframes. While most orders arrive on schedule, delays can occur due to customs, carrier issues, or seasonal volume.

If your order exceeds our advertised delivery window by 14 business days, you may contact us to request:

• A free replacement, or

• A full refund in store credit

This policy applies only to packages still in transit and not marked as delivered by the carrier.

Standard Return Policy

Unused products in original packaging may be returned within 30 days of delivery for a full refund to the original payment method. Used products are also covered under our 30-Day Satisfaction Guarantee above. Original shipping charges are non-refundable.

Shipping Protection Coverage

If you added Shipping Protection to your order, your package is protected from:

• Damage during transit

• Loss in transit

• Theft after delivery

To submit a claim, email us with:

• Photos of damaged items (if applicable)

• Tracking information

• Brief description of the issue

Once verified, we will send a replacement or issue a refund to your original payment method.

Lost or Stolen Packages (Without Shipping Protection)

If an order is marked delivered by the carrier, Oreve is not responsible for lost or stolen packages.

However, we will assist you by:

• Confirming delivery with the carrier

• Providing delivery coordinates (if available)

• Supplying all tracking and carrier details so you can file a claim

Customers are responsible for providing a secure delivery location.

Order Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase, provided they have not yet shipped. Email contact@oreve.co as soon as possible. Once an order has shipped it cannot be cancelled.

Damaged or Incorrect Items

If you received a damaged or incorrect item, notify us within 7 days of delivery with:

• Photos of the product

• Your order number

• Description of the issue

We will send a replacement or issue store credit once the issue is confirmed.